1 General Provisions
At Mobileship EOOD, we are committed to ensuring the confidentiality and protection of your personal data in our capacity as a Data Controller of the personal data you provide.
This Policy explains when and why we collect personal information (the terms “personal information” and “personal data” are used interchangeably in this Policy) about individuals who visit our website and use our services, how we use it, the conditions under which we may disclose it to others, and how we safeguard it.
We may amend this Policy from time to time, so please ensure you are familiar with the current Privacy Policy. By using our website and the services provided through it, you agree to be bound by this Policy.
Any questions related to this Policy can be sent to: office@mobileship.eu.
2 About Us
Our registered address is Sofia, postal code 1233, Sredets District, Banishora Residential Complex, Block 16A, Entrance A. When we use “we,” “us,” or verbs in this form in the text below, we refer to Mobileship EOOD.
3 How We Collect Personal Information from You
We obtain information about you when you use our website www.mobileship.eu, for example, when you submit an inquiry for a specific item or service, or during the process of ordering goods offered by us.
4 What Type of Personal Information We Collect
We collect only basic personal data about you, which does not include special categories of personal data (“sensitive data”). The personal information we collect may include your name, address, email address, phone number, other data required by the Accounting Act and other applicable laws, as well as information about which pages are visited and when.
5 Why We Need Your Data
We need to know your personal data to provide you with the goods and services offered through this website within the framework of a contract between us, in connection with their provision, as well as information you have requested or for which you have explicitly consented. We will not collect personal data that is not necessary for the aforementioned purposes.
6 How Your Information Is Used
We may use your information to:
- Provide you with the goods you have ordered, including processing your orders and fulfilling our obligations arising from the contractual relationship between us as per the General Terms and Conditions;
- Provide new information directly related to the items you have ordered;
- Respond to inquiries and provide information you have requested, including assistance in resolving issues related to your inquiries;
- Use remarketing through trusted platforms, including Google AdWords and Facebook;
- Seek your opinions or comments regarding the goods and services we provide;
- Conduct statistical and other analyses to improve our services;
- Ensure the protection of your interests in connection with the use of our website or services;
- Inform you about changes to our General Terms and Conditions, Privacy Policy, or services.
7 How Long We Retain Your Information
We retain your personal data only to the extent and for as long as necessary for the relevant activity for which it was provided, or as stipulated in a contract between us, in compliance with the requirements and retention periods set forth in the Accounting Act, tax laws, and other applicable regulations in the Republic of Bulgaria.
Data you have provided for marketing purposes will be retained until you notify us that you no longer wish to receive such information from us.
After achieving the purposes of processing your personal data, we destroy them.
8 Who Has Access to Your Information
We will not sell, rent, or share your information with third parties for marketing purposes.
We may share your information with third-party service providers, subcontractors, and other related organizations solely for the purpose of performing tasks and providing services on our behalf.
However, when we use third-party service providers, we disclose only the personal information necessary to deliver the service, and we have a contract with the respective third party that requires them to keep your information secure and not use it for their own direct marketing purposes.
We will not share your information with third parties for their marketing purposes unless you have requested this or it is required by law, court order, or to prevent fraud or other crimes.
We work with various third-party service providers to ensure high-quality and reliable services for you. When you inquire about any of these services or purchase goods from us, the respective third-party service provider will use your data to provide information and fulfill their obligations arising from contracts with them. In some cases, they will act as a data controller of your information, and therefore we recommend that you review their Privacy Policy. These third-party service providers will share your information with us, and we will use it in accordance with this Privacy Policy.
The disclosure of your data to state authorities may occur only in cases provided for by law and to an extent that does not exceed the purposes for which it was requested.
The Commission for Personal Data Protection exercises legal oversight over the processing of personal data, and we provide full access to the personal data registers we maintain under the legal conditions for doing so.
9 Where We Process Your Data
All personal data we process is processed in Bulgaria, but for hosting and maintenance purposes, this information is stored in Bulgaria. Third parties do not have access to your personal data unless required by law.
10 When We Will Contact You
You have the choice of whether to receive information from us.
We may contact you freely when and to the extent necessary to fulfill the services you have requested, meet contractual obligations between us, provide new information directly related to the services and goods you have ordered, respond to your inquiries, protect your interests in connection with the use of our website or services, or based on legal requirements.
We will not contact you for marketing purposes via email, phone, text messages, or mail unless you have given us your prior explicit consent or the communication is directly related to you and complies with the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679).
11 How You Can Access, Correct, or Delete Your Personal Data
You have the right at any time to request from us:
- Access to your personal data collected in the process of providing and using our services, including: confirmation of whether we process your personal data, what categories of data they are, the purposes of processing, the recipients to whom the data is disclosed, and a communication with a copy of your personal data being processed and their source;
- Correction of information you have provided to us when it becomes inaccurate or outdated, e.g., your email address or any other information;
- Deletion or restriction of your personal data when their processing does not comply with the requirements of the Personal Data Protection Act or the General Data Protection Regulation (Regulation (EU) 2016/679);
- Notification of such correction, deletion, or restriction to third parties to whom your personal data has been disclosed, except where this is impossible or involves disproportionate effort.
The requested action regarding access, correction, deletion, or restriction of personal data is performed solely with respect to your personal data. Such actions are carried out free of charge.
To request access, correction, deletion, or restriction of your personal data that we process, you must submit a written request containing:
- Name, address, and other identifying information of the relevant individual;
- Description of the request;
- Preferred form for receiving the information under Article 28(1);
- Signature, date of submission of the request, and address for correspondence;
- A notarized power of attorney if submitted by an authorized person. The request may also be signed with an electronic signature.
The request should be sent to: office@mobileship.eu.
We will fulfill your request for access, correction, deletion, or restriction within 14 days, in compliance with legal requirements and exceptions in this regard.
You will be notified of the decision to carry out the requested action or the refusal to do so in accordance with legal requirements. The notification will be sent to you by mail with a return receipt or may be received in person against a signature.
12 How You Can Object or File a Complaint Regarding the Processing of Personal Data
In cases provided for by law, you have the right to:
- Object to us regarding the processing of your personal data when there is a legal basis for doing so; when the objection is justified, the personal data of the relevant individual can no longer be processed;
- Object to the processing of your personal data for direct marketing purposes;
- Be notified before your personal data is disclosed to third parties for the first time or used on your behalf for the purposes mentioned in the previous point, with an opportunity provided to object to such disclosure or use.
If you wish to file a complaint about how your data is processed, you can contact us at office@mobileship.eu. If you are not satisfied with our response or believe we are not processing your data lawfully, you can contact the competent data protection authority – the Commission for Personal Data Protection.
Commission for Personal Data Protection
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
Phone: 02/915 35 18, 02/915 35 15, 02/915 35 19, Fax: 02/915 35 25
Email: kzld@cpdp.bg
Website: www.cpdp.bg
13 Available Security Measures to Protect Your Information from Loss, Misuse, or Alteration
When you provide us with personal information, we take steps to ensure it is processed securely. When you are on a secure page, a lock icon will appear at the bottom of your web browser.
Non-sensitive information (e.g., your email address) is typically transmitted over the internet, and therefore 100% security can never be guaranteed. Accordingly, while we strive to protect your information, we cannot guarantee the security of information you send to us, and you do so at your own risk. Once we receive your information, we make every effort to ensure its security on our systems.
14 Profiling
We will not use automated decision-making or profiling.
15 Use of “Cookies”
Like many other websites, the Mobileship EOOD website uses cookies. “Cookies” are small pieces of information sent by an organization to your computer to recognize you during your visit. They collect statistical data about your browsing actions. This allows us to track user traffic patterns and develop statistical analyses of service usage, such as time spent on the website and the most frequently visited pages. Cookies do not identify you as an individual, and aggregated statistical data does not include personal information. Cookies help us improve the website and provide a better, more personalized service.
By agreeing to use this website and its services, you consent to the use of cookies, including Google Analytics cookies.
If you prefer not to receive cookies while browsing the Website or via HTML-formatted emails, you can opt out. To do so, you can configure your internet browser to warn you before accepting a cookie or to refuse cookies when it alerts you to their presence. These settings can usually be found in the “Options” or “Preferences” menu of your browser. To understand these settings and for more detailed information, you can use the “Help” button in your browser’s menus.
16 Links to Other Websites
Our website may contain links to other websites operated by other organizations. This Privacy Policy applies only to our website, so we encourage you to read the privacy statements of other websites you visit. We are not responsible for the security policies of other websites, even if you access them via links from our website.
Additionally, if you accessed our website through a third-party site, we cannot be responsible for the privacy policies and practices of the owners and administrators of that third-party site, and we recommend that you review its Privacy Policy.
17 Transfer of Personal Information Outside Europe
As part of the services we provide, the information you provide may be transferred to countries outside the European Union (“EU”). These countries may not have data protection laws similar to those in Bulgaria. By providing your personal data, you consent to this transfer, storage, or processing. If we transfer your information outside the EU in this manner, we will take appropriate security measures to ensure your personal information is protected in accordance with this Privacy Policy.
If you use our services while outside the EU, your information may be transferred outside the EU to provide you with those services.
18 Review of This Policy
We regularly review this Policy to ensure high-quality and lawful protection of your personal data. This Policy was last updated in March 2018 and complies with the General Data Protection Regulation (Regulation (EU) 2016/679).